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Questions about your order, shipping, or getting started? Reach out — Japanese support included. We'll get back to you as quickly as we can.
Message from My Page
Already a member? Contact us right from your account — the fastest way to reach us about an existing order.
Japanese support
Real people, real help — in your language, every step of the way.
Fraud Protection
At Importsquare, we do not tolerate any aspect of fraudulent activity. If you're a seller who has received a fraudulent order using an Importsquare shipping address, please let us know so we can take immediate action.
Maybe we can answer it now.
Where is my package?
Log in to your My Page to see the latest status — arrivals, inspection photos, consolidation, and shipping are all there.
How do I get started?
Sign up for a free account and you'll instantly receive your own U.S. address. No join fee, no monthly fee on our Free plan.
Can you buy something for me?
Yes — send us the product link and we'll purchase it on your behalf with our Assisted Purchase service.
How much will shipping cost?
It depends on weight, size, and method. Use the shipping calculator before you send so there are no surprises.