The terms of using Importsquare.

1. Introduction & Our Services

At Importsquare, we offer mail forwarding and package consolidation services, shipping from the U.S. to other countries worldwide. By creating an account, you receive a U.S. address where you can receive packages. When we receive a package addressed to you, we notify you and post it to your Importsquare account. Once you've completed customs forms and selected a shipping method, we send the package to the address you provided, per your instructions.

We offer two membership types: Standard (free — your shipment arrives in the same package we received it in) and Premium (billed monthly or annually — multiple packages can be boxed and shipped together to save on shipping costs).

​

​

2. User Agreement & Privacy Policy

By using our services, you agree to comply with these terms, and not to use our services for illegal or immoral purposes. We may amend these terms from time to time; changes will be announced on our homepage, and continued use after changes take effect means you accept them. You must be at least eighteen (18) years old to accept these terms and create an account.

All information collected from you is protected under our Privacy Policy, which is incorporated into this agreement by reference. Please read it before using our services.

​

​

3. Website Content & Licensing

​

All content on our website is protected under copyright and trademark law; nothing in this agreement licenses our content, or third-party content, without prior written permission. By using our services, you agree not to:

• Harm, threaten, or harass other users

• Use information from our services to compete with us in the marketplace

• Impersonate an individual or entity, including Importsquare

• Copy, use, share, or transmit content that violates another party's rights

• Violate any jurisdictional, national, or international law

• Manipulate information to hide your identity

• Provide false, incomplete, or misleading information

• Interfere with or disrupt our services

• Collect or retain other users' personal data

• Send unauthorized messages to other users without consent

• Upload malware or viruses

You may not send automated inquiries of any kind — including page-ranking software, meta-searching, or "offline" searches — without our express prior consent. You also agree not to copy, reverse engineer, sell, sub-license, or transfer your rights to use our services, or remove/obscure our copyright and trademark notices.

​

​

4. Copyright, Trademarks & DMCA

All text, logos, artwork, and interfaces are the property of Importsquare, protected under copyright law. If you believe our content infringes your copyright, send us a notice meeting the requirements of the Digital Millennium Copyright Act: a statement that the content is used without authorization, a statement (under penalty of perjury) that you are the rights holder or authorized to act on their behalf, and your signature. We'll investigate and may remove the content.

You may not use marks that appear on our services without prior written consent of the mark's owner. If you believe your trademark has been infringed, send a signed letter on company stationery including your company/contact info, the trademark in question with registration certificate, where it appears, any authorized affiliates, and a good-faith statement of infringement. We'll investigate and take appropriate action, which may include removing content.

 

 

5. Registration, Fraud & Verification

Registration. You must create an account with complete, accurate information, and keep it up to date. We may restrict, suspend, or delete accounts with false or misleading information.

Fraud. We take fraudulent activity seriously and use third-party tools to detect and prevent it. All items sent to us must be paid for in full before they reach us. If we suspect fraud, we may refuse the shipment or hold it until verified. If you suspect fraud, email us with "Fraud Alert" in the subject line.

Account Verification. We may ask you to submit ID — a driver's license, state ID, passport, or utility bill — to verify your identity or address.

Security Hold. We may place a hold on your account while resolving payment or account issues. Fees (membership, shipping, processing) may still accrue during a hold. We'll keep you updated on the status and how to help resolve it faster.

 

 

6. Export Regulations

When shipping from the U.S., all customers must follow export control laws set by the U.S. Department of Commerce, Department of State, Department of Treasury, Customs and Border Patrol, and Department of Homeland Security. You agree not to export or ship to any country under current U.S. embargo or trade sanction, including Cuba, Iran, North Korea, Crimea, Sudan, and Syria, or to any destination requiring an export license, without first obtaining that license. Diverting products through another country to evade this is illegal and strictly prohibited.

We will not ship weapons (or items assisting weapon manufacture or function, including parts and ammunition), narcotics, or other items prohibited by jurisdictional, national, or international law. Our restriction list may be more expansive than what's legally required, at our discretion.

 

 

7. Mail, Storage & Package Handling

Types of Packages. Beyond packages, we can help ship letters and magazines. Receiving U.S. Mail requires a notarized Form 1583 and two additional forms of ID on file — without all three, mail will be discarded. We will not forward mail containing credit/gift cards or government-issued papers or IDs.

Storage. Packages are stored free per your membership type. After the free period, packages are stored up to a maximum of 90 days while fees are paid or customs forms completed. Beyond 90 days, a package is considered abandoned unless you request extended storage (available for an extra fee).

Abandoned Packages. If fees and paperwork aren't provided within the applicable period and we haven't heard from you about extended storage, the package is deemed abandoned and disposed of at our discretion.

Package Refusal. We're unable to refuse receipt of packages from carriers. Returning a package to the vendor after it's on your account requires a Special Request and carries an additional charge, payable by you.

Oversized Packages. Packages exceeding our or the carrier's dimension/weight limits must be divided or reduced, which may incur extra fees; otherwise the package must be returned or disposed of.

Photographing Packages. Available on request — we'll open and photograph a package's contents so you can confirm the correct items and condition before we ship.

Consolidation. We can't be held responsible for missing items placed in consolidated packaging without proof they were received. We suggest requesting photos on arrival and again after consolidation. Photo requests must be made before consolidation. Unless requested otherwise, we remove catalogs during consolidation as they add unnecessary shipping cost.

 

 

8. Assisted Purchases

We can help you purchase U.S.-based products, but we're not responsible for the quality, warranty, delivery problems, or order mishaps of purchased items, or if a purchase can't be fulfilled for any reason.

 

 

9. Fees, Refunds & Account Funds

You must deposit funds to cover membership fees, postage, shipping, duties, taxes, and processing fees. Payment information must match the account holder — we reserve the right to suspend accounts with mismatched information. Premium membership renews automatically unless cancelled before the renewal date.

A nominal fee is assessed for each wire transfer received, and for assisted purchase transactions. Refunds: Premium membership fees are non-refundable. Unused deposits or postage are refundable, minus a nominal administrative fee, plus a small percentage fee for chargebacks or payment reversals.

Dormant Accounts. Accounts inactive for more than 2 years are considered dormant; any balance is forfeited and the account closed. Billing Issues. Report discrepancies within 30 days of the billing date — after that, charges won't be refunded.

 

 

10. Customer Responsibilities

You're responsible for following import/export regulations for your shipments and ensuring customs paperwork is complete and correct, including paying any taxes or duties. You're liable for the information provided to customs, the shipped content, and compliance with export/import country laws. We are not a record-keeping service — you must supply all forms and documentation yourself.

We only use shipping methods we trust, but can't be held responsible for problems arising from your chosen method. By agreeing to these terms, you authorize us to open packages deemed suspicious. Any problem with a package we sent must be reported within 10 days of the delivery date.

 

 

11. Liability & Delivery Problems

If a package is lost, our responsibility will not exceed the total handling fees paid. You agree to hold Importsquare harmless from claims (including legal fees) arising from a package that doesn't arrive, or is detained, for any reason — including from information errors, omissions, or false information/documents you provided.

It's the shipper's responsibility to confirm a package arrived at our warehouse and matches your order — we can provide photos on request. We may close the account of a customer who asks us to mail packages received into their suite by mistake, belonging to a different customer. Notify us immediately if a shipping error occurs.

 

 

12. Missing, Lost & Delayed Packages

If a package is lost, damaged, or misplaced, log into your account to file a claim. False claims carry a minimum $5 surcharge. Claims made more than 10 days after the delivery date will be denied. Insured packages lost in our warehouse or during shipping are valued based on the customs declaration (we may request further information to assess value).

If locating your package takes longer than quoted, you're not compensated for the delay. If we send a package to an incorrect address, we'll cover the cost to retrieve and resend it, but can't compensate for the inconvenience.

 

 

13. Termination

At our sole discretion, we may restrict, suspend, or delete your account and access to our services if we believe these terms have been violated — without prior notice. We're not liable to you or a third party for the termination of your access. You agree Importsquare is held harmless if termination affects your business or trade. You may cancel your account at any time by contacting customer service.

 

 

14. Miscellaneous Legal Terms

Indemnity. You agree to indemnify Importsquare and our affiliates from claims, damages, or fees arising from content you submit, your use of our services, or your violation of these terms or others' rights.

Release. In a dispute with another user, you release Importsquare and our affiliates from any claims regarding your involvement in that dispute.

Liability Limits. We can't be held liable for more than $100, including costs associated with your claim.

Governing Law. No legal action may be taken against us without first sending a detailed description of the reason and giving us a chance to resolve it. Any legal action proceeds in our jurisdiction's courts.

Disclaimers. Our services are provided "as is" and "as available," with no warranties. We're not responsible for the content of third-party sites linked from our services, or any loss from your use of them.

No Agency. This policy creates no partnership, employment, or other business relationship beyond what our services are intended for. Force Majeure. We're not liable for delay or failure due to labor strikes, war, natural disasters, transportation problems, hacking, communication issues, software failure, or vendor non-compliance. Severability — if any part of this agreement is found invalid, the rest remains enforceable. No Waiver — any waiver must be given in writing and signed by Importsquare.

 

​

15. Private Mailboxes

Anyone receiving mail and packages through a private mailbox must acknowledge:

You must disclose your residential address on a USPS Form 1583 (or other officially sanctioned form), and provide immediate written notice if it changes.
You authorize a certified CMRA to act as your legal agent for service of legal documents, from the agreement date until two years after your service ends. The CMRA may place documents in your mailbox and send them via first-class mail to your residence.
Using a private mailbox for commercial purposes requires compliance with all applicable laws; violations can carry criminal and/or civil penalties. A Form 1583 is required for each mailbox used, retained by the CMRA and available to law enforcement upon request.

 

 

16. Contact Us

Questions about these terms? We're happy to help.

​

Importsquare / Interlane Inc.

• Email: contact@importsquare.com

• Phone #: 503-679-4907